FAQ — bookings and calendar
No time slots show up
You usually need at least one named service with duration and open hours in availability setup. See Availability. Check timezone on business and calendar.
For barber accounts, also check that the requested service is assigned to an available barber. If a client asks for one specific barber, Resk can only offer times where that barber is free.
Bookings land at the wrong time
Typical cause: timezone mismatch between Resk, Google Calendar, and real local time. Re-check Calendar and business settings.
Double booking
Confirm one calendar is the system of record. If Resk and Google disagree, disconnect and reconnect the integration, then create a test booking.
If staff also write appointments somewhere else, agree which diary is the live one before going public.
How do I add a booking without a phone call?
Create the booking manually from Bookings.
For barber shops, use New Booking for walk-ins, DMs, and phone requests. Add the service, date, time, customer phone number, and any short note staff need.
Customer didn’t get a confirmation SMS
Check number format, opt-in rules, and notifications. Some regions need sender approval.
AI booked something we don’t offer
Update Agent → Knowledge and services list; turn off booking capability temporarily if you need to stop bad behaviour while you fix data.
Related — Bookings (core), Barber bookings, Barber FAQ.
Last updated: April 2026