Resk Support

Bookings and services

Bookings and services overview

Quick answer - A service is what someone can book. A booking is the confirmed appointment in the diary. Set up services first, then availability, then test the customer booking flow.

Use this guide when - You are setting up appointments for a barber, salon, service desk, consultation business, class, or similar booking-led business.

Simple mental model

  1. What can customers book? Add booking types such as Haircut, Skin Fade, Beard Trim, Consultation, or Service Visit.
  2. Who or what is needed? Assign services to staff, rooms, chairs, bays, or resources where needed.
  3. When can bookings happen? Set business hours, booking window, minimum notice, and gaps.
  4. What happens if nothing fits? Decide whether Resk should offer the next free time, offer a callback, or take a message.
  5. How do customers book? Publish the public booking page or let staff create bookings manually.

Setup order

  1. Complete Availability and business hours.
  2. Add your public-facing brand details in Public site and QR codes.
  3. Test a customer booking from the public page.
  4. Test a staff booking from Bookings.
  5. Check the diary after both tests.

Manual bookings

Staff can add bookings when someone walks in, calls, emails, or sends a message. Use Bookings to create the appointment, choose the service, add customer details, and leave short notes for the team.

What to avoid

  • Creating one generic service for everything.
  • Leaving a service without a duration.
  • Allowing bookings outside real working hours.
  • Adding long internal notes that customers or staff cannot act on.
  • Publishing the public page before testing a real booking.

Last updated: April 2026